Refund Policy for Dog Pawfection - Online Dog Training Platform

Effective Date: 14/04/2024

At Dog Pawfection, we strive to provide the best online dog training experience for our customers. We understand that circumstances may arise where a refund is necessary. This refund policy outlines the terms and conditions for requesting a refund for our monthly and yearly subscriptions.

1. Eligibility for Refund:
- Monthly Subscriptions: Customers who have subscribed to our monthly plan are eligible for a refund within the first 7 days of their subscription. (This includes the free trial)
- Yearly Subscriptions: Customers who have subscribed to our yearly plan are eligible for a refund within the first 30 days of their subscription. (This includes the free trial)

2. Refund Request Process:
- To request a refund, customers must contact our customer support team at [[email protected]] within the eligible time frame specified above.
- The refund request should include the customer's name, email address, and subscription details.
- We may require additional information or clarification to process the refund request.

3. Refund Approval and Conditions:
- Refunds will be approved at the sole discretion of Dog Pawfection.
- Refunds will be issued using the original payment method used for the subscription.
- If a refund is approved, the refunded amount will exclude any transaction fees or charges incurred by Dog Pawfection during the initial transaction.
- Refunds will be processed within [5-7 days] after approval.

4. Non-Refundable Situations:
- Monthly Subscriptions: Refunds will not be provided for monthly subscriptions requested after the initial 7-day period.
- Yearly Subscriptions: Refunds will not be provided for yearly subscriptions requested after the initial 30-day period.
- Partially used subscription periods are non-refundable.
- Refunds will not be provided for situations where the customer mistakenly believes they have cancelled their subscription but have not followed the proper cancellation process. It is the responsibility of the customer to ensure the cancellation of their subscription is properly executed.

5. Disputed Charges:
- If a customer disputes a charge with their credit card company or payment provider without contacting Dog Pawfection first, it may result in the cancellation of their subscription and the suspension of their access to our platform.

Please note that this refund policy is subject to change at the discretion of Dog Pawfection. It is the responsibility of the customer to review the refund policy periodically for any updates or modifications.

If you have any questions or need further assistance regarding our refund policy, please contact our customer support team at [[email protected]].

Thank you for choosing Dog Pawfection for your online dog training needs.